While it is possible that Fitbit will replace a broken one, it is not typically the case. If you have a malfunctioning or defective Fitbit, you should take advantage of the warranty and send your device in for repair or replacement.
Does Fitbit have a lifetime warranty?
Yes, Fitbit does have a lifetime warranty. This means that if your product fails due to accidental damage or is defective in any way, you can return it and receive a replacement or refund.
Do Fitbit batteries wear out?
While batteries in Fitbit products do tend to wear out over time, this is not a common issue. In fact, the average battery life for a Fitbit device is around five years.
However, if your device shows indications that its battery is low or needs to be replaced soon, you should consult your product’s user manual or contact customer support for assistance.
Can I get a new Fitbit if mine broke?
Unfortunately, due to the fact that Fitbit is a registered trademark of Fitbit Inc., you will not be able to purchase a replacement or new device. You may only be able to receive a refund for your current device.
Is there a recall on Fitbit?
There is no formal recall of the Fitbit product, but consumers are urged to take a look at the company’s website for updated information. Consumers who have concerns about their devices should contact customer service directly.
How do I fix my Fitbit that won’t turn on?
If your Fitbit won’t turn on, there are a few things that you can do to try and fix the issue. First, check if the battery is dead by trying to charge it or replacing the battery.
If neither of those solutions works, then you may need to reset your device by holding down both buttons for about 10 seconds until it starts blinking red/green.
After doing that, make sure to sync your Fitbit again so that its latest data is available.
What does a Fitbit warranty cover?
A Fitbit warranty covers any defects in the device that occur within the first 2 years of ownership. Additionally, if your tracker is lost or stolen, it can be replaced free of charge.
How do I contact a replacement Fitbit?
If you misplaced your Fitbit or it stopped working, the best way to contact a replacement is through their support center. You can either call them directly at 1-800-471-3469 or chat with an agent online.
Additionally, if you need assistance logging into your account or troubleshooting any issues, they will be happy to help.
Can Best Buy fix my Fitbit?
Unfortunately, at this time Best Buy does not offer repairs or replacements for Fitbits. If your device is defective and you are within the warranty period, then you can bring it in to be repaired or replaced.